Refund policy

Effective 17 October 2026.

Every Playbook journal is made for one person, from their own answers. That changes how returns work, but it never takes away your rights under the Australian Consumer Law.

Your rights under Australian law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If there's a major failure, you can choose a replacement or a refund. For other problems, we'll fix them in a reasonable time. Nothing in this policy limits those rights.

Personalised journals and kits

• Print faults and damage: we reprint free. Examples: pages missing, out of order, smudged or badly cut; a loose binding; a cover printed wrong; a book damaged in transit. We pay for the reprint and the postage. If we can't fix it, or the fault is major, you can choose a refund instead.
• Our mistakes: we reprint free. For example, we printed something different from what you entered.
• Change of mind: no returns or refunds. Because each book is made to order for one person, we can't resell it, so we can't take it back if you simply change your mind. This includes a name or answer you typed and approved yourself.
• A mistake in your own answers: we'll show you a preview before checkout. If a typo still gets through, we'll happily reprint it with your corrected answers at cost: what our printer charges us for the book and the postage, with no markup.
• Lost parcels: if tracking shows it's lost, or it hasn't arrived 10 business days after the latest delivery date we gave you, we'll reprint and resend it free.

How to ask: email [email protected] within 30 days of delivery with your order number and a photo of the problem. You don't need to send the book back. We'll reply within 2 business days. If you find a fault after 30 days, still get in touch: your rights under the Australian Consumer Law don't end at 30 days.

Annual (4 volumes, prepaid)

• Cancel any time by emailing us. We refund the volumes that haven't been printed yet, at the price you paid per volume (for example, A$269 / 4 = A$67.25 each).
• No cancellation fee. No automatic renewal at the end of the year: we'll ask you first.
• Volumes already printed follow the rules above.

Subscribe & save (quarterly)

• Skip, pause or cancel any time in your account, or reply to any of our emails. No fees.
• If you cancel after a charge but before we print, we refund that charge in full.
• We email you a week before each charge, and give you at least 30 days' notice of any price change.

Gift cards

• Gift cards never expire, in any currency. There are no fees after purchase.
• They can't be redeemed for cash, except where the law requires it.
• Lost your code? Email us. We'll check the order and reissue it free.

Posted gift cards

If the card doesn't arrive, we'll email the gift code straight away and re-post the card once, free.

Refund method and timing

Refunds go back to the original payment method (or to the gift card used), usually within 5-10 business days of our approval.